Problem: After launching the browser profile you get an error message titled “Can’t decrypt data. Caution! If you save the session, existing session data will be overwritten.” The possible reasons for this error are recent password changes or connectivity issues.
Reason: If this started occurring right after you have reseted your Multiloginapp password, the problem is very likely related to the recent password reset.
This is because when you save the session data (tabs and cookie logins) get encrypted using your password so that nobody has access to them except you. When you change the password, the server is not able to decrypt the session data, because the password is different.
What to do now?
Essentially, you did not lose access to your browser profiles, just the session data is not accessible. Here’s what you can do:
- Continue using the browser profiles and re-login to your accounts. Considering the fact that the IP addresses and browser configurations will be the same, you should not have any problems logging into your accounts.
- There is one way to restore access to your accounts, but this requires that you have previously shared the browser profiles to other Multiloginapp users. In this case, you take those already shared browser profiles and share them back to your main account.
The right way to change the master password:
If you want to change the password for your application account next time use “Change password” feature instead of “Reset password”. The Change Password feature is available on the right-upper corner when you are logged into the account. Here is the screenshot below: