Common issues troubleshooting

Before troubleshooting, check if you have the latest version of Multiloginapp.
stuckonload

 

Reason 1: If you are running Multiloginapp on a VPS with CPU throttling (like Amazon AWS), then the problem might be concerned with the processing time for initialization.

Solution: Restart Multiloginapp or wait (add a delay) till the machine is completely loaded and then run Multiloginapp.

Reason 2: If you are running Multiloginapp on a PC, then most probably the problem is concerned with the connection to our servers.

Solution: There are several things you can try to solve the issue.

  • Check if your internet connection is in working conditions
  • Check if you are behind a VPN, which is blocking the connection to our servers
  • The firewall (Windows Firewall in most cases) is blocking Multiloginapp’s connection to the server because you accidentally clicked “deny connection” when you were prompted upon the first launch of Multiloginapp. In this case, you need to white-list Multiloginapp in your firewall settings.
  • The firewall is blocking CloudFlare. This is the most likely scenario in countries, where firewalls are used on an ISP level (e.g. China). If you suspect it is the reason why you are facing the problem, please contact our support team.
cantopensession

 

Reason 1: In some cases, you will see this error message with the “Browser is not compatible” pop-up. In either of cases, most likely, the problem is because your current browser version is either not supported by Multiloginapp or hasn’t been tested yet.

Solution: Please follow these instructions step by step.

  1. Check if your browsers are compatible with the current version of Multiloginapp, by checking our browser compatibility table. (If all of your browsers are compatible, please read the second reason below).
  2. Downgrade your current browser to a compatible version using these instructions.
  3. Turn off automatic browser updates on all of your browsers, which you want to use with Multiloginapp.

Reason 2: If your browser versions are compatible with the current Multiloginapp version, it’s very likely you still see the pop-up due to the problems in loading browser drivers.

Solution: There few things you can to solve the issue.

  • Completely re-install Multiloginapp and its temporary files:
    1. Delete browser drivers files, which are located in the C:\Users\{YOUR_USER_DIRECTORY}\.multiloginapp\data path. Note that you might need to enable “Show hidden folders and directories” option in the folder options on Windows.
    2. Uninstall Multiloginapp
    3. Install Multiloginapp again and log in to your account
  • For some reasons, which are usually user specific, even the compatible version with will not run with Multiloginapp and display the message of “Can’t open session.” If all of the solutions mentioned above did not work, you might want to try and experiment with different browser version, going either higher or lower of your current one. Please use these instructions to download a required version of the browser you need.
unresponsivebrowsers

 

Reason: Most probably the problem is concerned with the connection to our servers.

Solution: There are several things you can try to solve the issue.

  • Check if your internet connection is in working condition
  • Check if you are behind a VPN, which is blocking the connection to our servers
  • The firewall (Windows Firewall in most cases) is blocking Multiloginapp’s connection to the server. In this case, you need to whitelist Multiloginapp in your firewall settings.
  • The firewall is blocking CloudFlare. Such scenario is very likely in countries, where firewalls are used on an ISP level. If you suspect it is the reason why you are facing the problem, please contact our support team.
uncompbrver

 

Reason 1: In some cases, you will see this error message with a “Can’t open session” pop-up afterward. In either of cases, most likely, the problem is because Multiloginapp does not support your current browser version or the browser version has not been tested yet.

Solution: Please follow these instructions step by step.

  1. Check if your browsers are compatible with the current version of Multiloginapp, by checking our browser compatibility table.
  2. If your browser version is not compatible, please downgrade or upgrade your current browser to a compatible version using these instructions.
  3. Turn off automatic browser updates on all of your browsers, which you want to use with Multiloginapp.

Reason 2: If your browser versions are compatible with the current Multiloginapp version, it’s very likely you still see the pop-up due to problems in loading the browser drivers.

Solution: There few things you can to do to solve the issue.

  • Completely re-install Multiloginapp and its temporary files:
    1. Delete browser drivers files, which are located in the C:\Users\{YOUR_USER_DIRECTORY}\.multiloginapp\data path
    2. Uninstall Multiloginapp
    3. Install Multiloginapp again and log in to your account
  • For some reason, even the compatible version with Multiloginapp will not run and display the message of “Can’t open session.” This is usually user specific. If all of the solutions mentioned above did not work, you might want to try and experiment with different browser versions, going either higher or lower of your current one. Please use these instructions to download a required version of the browser you need.
Problem: Some functions of the website are not working, when you open them through Multiloginapp. The problems include, but are not limited to:

  • Buttons are not working
  • Interfaces do not load
  • Errors in processing different actions

Reason: In the majority of cases, this has to do with your connection (proxy or VPN). Proxy or a VPN can block certain functions of the website you are using by filtering your outbound and inbound traffic.

Solution: Open the website through the same browser in Multiloginapp but without a Proxy or VPN. In most cases, you will find that everything will work fine after that. You can also check by connecting the proxy to the browser manually without Multiloginapp and then testing the website functionality again. If you find that it will not work through your normal browser, this is a proxy issue. In this case, you will need to either change your proxy or VPN provider or contact their support.

If you notice that problem is not related to VPN or proxy, please contact our support team to resolve the issue.

Problem: When you open a browser profile, you get the following message: “Please check that your proxy is working and authentication is set up right. To protect your session, this browser window will be closed now”.

Reason 1: You can get this problem if you are using back-connect or super proxies. Such scenario is very likely when using services such as Luminati, NoIpFraud, etc. The error occurs because Multiloginapp cannot verify the outgoing IP to the one you specified in the browser settings.

Solution: Turn off “Verify proxy outgoing IP” in your browser profile settings.

Reason 2: If you are not using a back-connect nor a super proxy, then the issue may be related to proxy connectivity.

Solution: Check if the proxy works by manually connecting to it without Multiloginapp using your browser. If you are facing the same issues, you will need to raise this question with your proxy providers.

If you notice that problem is not related to the proxy, please contact our support team to resolve the issue.

Reason: If you are seeing the “can’t login” pop-up when logging into your account, the most likely reason is that you are using the wrong password.

Solution: Use the password you have registered an account with. In case you don’t remember you master password, you have the option to reset it.

Please note that you will not be able to access your session data (cookies and tabs) stored on our server because it is encrypted with your password, which we don’t have. Resetting the password will only get you access to your account, but your session data will remain inaccessible.

Note: If you have bought any of the paid plans or received a trial for the email, which has not previously registered with Multiloginapp, the temporary master password will be sent to your email after the purchase, which you will have to change upon the first login.

Problem: In some cases, due to different connection types of proxy service providers, these types of proxies may produce the following problems:

  • “Bad Gateway” errors,
  • “The site cannot be reached” errors,
  • “Connection time-out” errors,
  • “No internet connection” errors.

Solution 1: If you are using Username & Password authenticated proxies, you may want to leave the Username and Password fields blank and type them in only after the browser session has been launched. To solve this, please read the trouble section here.

Solution 2: In other cases, you need to check if these problems are proxy related by manually connecting to those proxies, using your browser settings. If the problem persists, please raise this issue with your proxy provider. If the problem is not proxy-related, please contact our support team.

Problem: When you click on the Multiloginapp icon, the software does not start.

Reason: Most likely, your system locale is set to a language that utilizes 16-bit symbols (e.g. Chinese, Korean language). Currently, Multiloginapp cannot work with such systems.

Solution:  To fix the problem, switch to any locale that only uses 8-bit symbols (e.g. US, UK). Use the following instructions to set your system locale.

Problem: When using the Chrome browser with Multiloginapp, you are getting the following error message: “Multiloginapp failed to spoof fingerprints. This error might be temporary. Usually it is happening due to low resources available to Multiloginapp. Please contact customer support for further investigation.”

Reason: Fingerprint injection is a relatively performance heavy process, which requires a considerable amount of RAM and processing power. Also, on Chrome (due to it’s build) the process is non-linear, which leads to even more processing power being needed to properly inject fingerprints. Combined with page loads and proxy connection, some low performance computers and virtual machines are just not able to handle the processing requirements.

This is why we recommend at least 4 GB of RAM and a medium performing processor to be present on the machine you are running Multiloginapp.

Solutions:

  • If you are running Multiloginapp on a virtual machine, try increasing the amount of RAM avaliable.
  • Use a higher performing PC
  • Refrain from using Chrome completely and use other browser alternatives, like Firefox, Stealthfox or Opera
  • Optimize your current PC in the following ways:
    – Shut down all unnecessary processes on your PC, so your PC will have more RAM available for Multiloginapp.
    – If you are using proxies, you can leave your proxy Username and Password fields empty in the browser profile settings. The browser will prompt you to enter these details in separate browser pop-up. You can read more information in troubleshooting here: https://multiloginapp.com/documenation-unpw-auth-proxies/ (make sure to make a new browser profile for this).

Did not find your issue here? Contact us.